Senior Program Manager - Engineering Operations

The World Bank Group Vision and Strategy Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 190 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. Visit www.worldbank.org Global Corporate Solutions and Corporate Real Estate Reporting directly to the Managing Director and World Bank Group Chief Administration Officer (MDCAO), Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services (such as food services, printing, travel, conferences, and translation and interpretation). GCS’s Corporate Real Estate (GCSCR) division plays a crucial role in supporting IBRD, IDA, MIGA, and ICSID by developing and operating their real estate demands worldwide. GCSCR’s primary purpose is to create safe, cost effective, sustainable, and functional real estate solutions, enabling business units to perform their work program in line with the WBG’s mission to create a world free of poverty on a livable planet. To achieve its purpose, GCSCR led by the Senior Manager, is structured into three divisions: (i) HQ Real Estate Development and Management (GCSHQ), which covers facilities based in Washington, DC, (ii) International Real Estate (GCSIR), responsible for facilities located overseas, and (iii) Corporate Real Estate, Center of Excellence (CoE) which serves as a central hub of expertise driving operational excellence, enhancing efficiency, and ensuring the successful execution of initiatives. Position Overview The Senior Program Manager position reports to the Manager, GCSCR HQ Real Estate Development and Management. The position is responsible for the strategic oversight and day-to-day management of all building engineering and HVAC systems across a 5 million square foot commercial office portfolio. This position provides senior-level direction to a team of licensed building engineers who deliver 24/7 building operations, ensuring the highest standards of systems reliability, energy performance, occupant comfort, and regulatory compliance. This role serves as the principal subject matter expert for all mechanical, electrical, plumbing, and HVAC systems across the portfolio and partners closely with the building maintenance and project delivery teams to align engineering operations with organizational goals. Duties and Accountabilities Duties and accountabilities include but are not limited to: People Management: • Lead the Engineering Operations Unit, comprised of a team of engineering mechanics, operating engineers, and engineering supervisors and provide oversight of the collective work program. • Provide coaching and mentoring of staff to inspire and motivate them to perform at their highest level. • Drive a culture of safety, accountability, and operational excellence within the engineering team. • Conduct regular performance reviews, set measurable KPIs, and implement professional development programs for all direct reports. • Address performance issues quickly, consistently, and fairly. • Ensure that access to appropriate training is available to all staff and establish annual development goals for all team members. • Hold staff accountable for the timely delivery and quality of their work. Building Engineering and Operations: • Oversee all aspects of building engineering and operations for the HQ campus, ensuring uninterrupted 24/7 functionality of HVAC systems and compliance with health, safety, sustainability, and building standards. • Regularly review and refine operational processes and procedures to drive continuous improvement and maximize staff efficiency. • Stay informed on industry developments, emerging technologies, and evolving workplace models to integrate best practices into operational strategies. • Monitor ongoing projects and initiatives within the unit to effectively balance team workload, prioritize tasks, and guarantee the consistent and timely execution of projects. • Foster collaboration with other units and contractors to coordinate project activities, ensuring efficient completion and high levels of client satisfaction. • Develop and monitor preventive, predictive, and corrective maintenance programs to maximize system uptime and equipment life cycles.

Budget Management: • Identify and prioritize capital investment needs through systematic condition assessments and life-cycle cost analyses. • Develop and manage the annual engineering operations budget and multi-year capital plan for systems replacements