Senior Accounting Assistant

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide.

We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative changes around the globe. For more information, visit http://www.worldbank.org/ The WB Finance Accounting (CTR) Vice Presidency is responsible for all aspects of the financial reporting and internal control framework for IBRD and IDA, and the extensive Trust Fund/Partnership portfolio of the WB entities. It supports an appropriate fiduciary control framework and administering disbursements for Bank lending and leads the client service function for the WB’s corporate expenses. Organizationally, CTR is comprised of three departments: (1) Corporate Accounting and Reporting, (2) Trust Funds and Loans, and (3) Financial Controls.

In Controller’s our mandate supports both internal and external clients while we focus on delivery, optimization, impact, and people culture. CTR Financial Operations (CTRFO) is a business division in CTR and is responsible for the fair recording and reporting of the WBG’s administrative expenses and fixed assets, which have a combined financial statement value of nearly $4.0B. This includes delivering core accounting services, maintaining an effective system of internal controls, and providing strategic leadership on complex business issues pertaining to the following administrative expenses and functions: (i) Travel Accounting, Accounts Payable, Fixed Asset and Lease Accounting, Quality Assurance and Country Office Accounting (together known as CTRTA) (ii) Accounts Receivable, Payroll and Tax Allowance Administration and (iii) Helpdesk Operations (CTRAN) CTR Global Payments is located at Chennai and responsible for processing vendor payments for all HQ units in Washington DC(CTRHP) and around 120+ Country offices (CTRGP). WFAGP team reports functionally to CTRTA.

CTRGP is looking to recruit suitable candidates for Term Staff (GD) position in the Global Payments team. How your contributions will help us achieve our goals: The Term staff will be responsible for the activities below as envisaged for Accounting Reporting job stream along with processing payments to vendors and staff located at HQ or Country offices. The job requires extensive interaction with HQ (or) the country office’s accounting staff, other WBG units and vendors. What you do: Client Services: • Respond to and anticipate client needs including but not limited to transactions, queries, advisory support in a timely, complete, professional, and courteous manner. • Strive to consistently meet and improve service standards with respect to transactions, queries and advisory support. • Follow internal escalation matrix when required • Use client feedback and stakeholder engagements to identify areas of improvement and enhancements to policies, processes, procedures and systems. • Suggest possible solutions for issues faced. • Carry out periodic quality assurance audits (substantive testing of transactions and procedures) to ensure compliance with policies and procedures • Interact with clients in both verbal and written form. • Analyze the problems raised by global clients, address their concerns, and provide solutions. • Maintain continuous, open and consistent communication with clients and stakeholders. • Convey matters of policies/staff rules and procedures to non-technical clients in simple, easily understandable terms. • Evaluate basic assumptions and determine pros and cons of solutions relating to a decision/problem. • Clear and concise presentation of ideas, supported by data that support faster decision making • Perform the first level of root cause analysis on reported issues and share the findings with the Lead/ Analyst. • Consult actively when exceptional treatment is needed at a case level, with immediate supervisor. • When new system changes are carried out, ensure that the risks are identified and mitigating controls are in place Business Process Reengineering: • Collaborate with the Accounting Reporting and Data Science Analytics stream to gain an understanding of business processes and pain points, leveraging tools such as Process Mining, iGrafx, etc. • Adapt to existing and emerging technologies to produce better results for organization • Monitor system related updates/issues and work with relevant ITS/internal teams on resolution. • Participate in User Acceptance Testing (UAT) for assigned projects • Identify process improvements in own area of work. • In coll