Infrastructure Engineering Analyst

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Business Unit Overview: Digital Workplace Experience (ITSDX) The Digital Workplace Experience unit delivers end-user computing products and services for the World Bank Group’s global workforce of approximately 30,000 users. The team also designs, delivers, maintains, and advises on audiovisual and videoconferencing systems, while supporting special events and high-visibility engagements. Core services include corporate PCs, printers, and mobile devices; AV/VC ecosystems; and technical support for flagship events, including the Annual and Spring Meetings.

Duties and Accountabilities Role Overview The Infrastructure Engineer Analyst provides advanced technical support for virtual, hybrid, and in-person multimedia events across the World Bank Group. The role serves as a trusted technical partner to internal clients, event organizers, interpreters, and other stakeholders by delivering high-quality videoconferencing, streaming, recording, and event support services. The incumbent is expected to exercise sound judgment, communicate clearly and promptly, and maintain a consistently high standard of service for both routine engagements and high-visibility events. Key Duties and Responsibilities • Serve as the primary technical point of contact for meeting organizers, coordinating end-to-end event preparation, including connectivity testing, technical dry runs, media playback, and live event execution. • Provide live streaming and recording support for meetings and events, including the integration of presentation slides, lower-thirds, titles, and stream outputs to designated platforms. • Capture, process, and deliver media files and recordings following meetings and events, as required. • Support simultaneous interpretation services by operating platforms, onboarding interpreters, validating language channels, and supporting the streaming or recording of interpreted sessions. • Troubleshoot and support executive-level meetings, conferences, and special events across live, virtual, and hybrid formats. • Set up, test, and operate audiovisual and videoconferencing systems, including sound reinforcement systems, displays, projection systems, and room control platforms. • Respond promptly to client inquiries, monitor conference room systems both remotely and on site, and participate in end-to-end testing and technical verification activities. • Verify, test, troubleshoot, and monitor virtual connections before and during meetings to ensure service continuity and a high-quality user experience. • Set up and operate presentation playback and source connectivity, including laptops, desktops, projection systems, and display interfaces, ensuring optimal image quality and correct presentation output. • Manage playback, streaming, and recording from a variety of audio and video sources in accordance with operational requirements. • Diagnose system anomalies, apply incident management best practices, and resolve service incidents and technical problems in a timely manner. • Perform other duties as assigned in support of the team’s operational objectives.