Volunteer Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Job Overview**

Under the direction of the Community Relations Manager, the Volunteer Specialist is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps needs. The Specialist will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; and manage volunteer information in a central database system. The Volunteer Specialist will also assist the Community Relations Manager with community engagement efforts by facilitating in-kind donations; preparing outreach and communication materials; and assisting with events as needed.

**Major Responsibilities**

**Internship Coordination**

- Ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.
- Liaise actively with program managers and other staff members on intern/volunteer opportunities for their respective programs. Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.
- Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.
- Oversee onboarding and exit process for all interns. This includes processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and managing other situations as needed.
- Maintain relationships with all universities in the area; and keep volunteer/intern recruitment platforms up to date.

**Volunteer Coordination**

- Coordinate with staff to determine volunteer needs and assist with assignment description development.
- Conduct outreach activities to attract new volunteers, recruit and interview candidates.
- Conduct regular information sessions for potential volunteers, interns, and mentors.
- Maintain regular communication with volunteers, keeping them up to date with opportunities and resources, and act as a liaison between IRC staff and volunteers.
- Maintain an active list of volunteers; enter case notes and records in Salesforce database; manage timesheets and timesheet entries each month.
- Oversee onboarding and exit process for all volunteers. This includes processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and ongoing supervision.
- Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.
- Actively participate in the Volunteer Coordination Communities of Practice and other HQ trainings as necessary.
- Conduct recognition and appreciation events for volunteers and interns.

**Outreach, Training and Other**

- Collaborate with Community Relations Manager to create content and outreach materials.
- Aid Community Relations Manager with events, fundraisers, and community engagement as needed.
- Support in facilitating in-kind donations from volunteers, community groups, and donors.
- Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.
- Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.
- Assist in managing shared mailboxes, social media pages, and other external-facing communication.
- Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.
- Update and develop resources to manage intern and volunteer lifecycle.
- Supervise community engagement interns or other volunteers as needed.
- Other tasks and projects as assigned.

**Job Requirements**

**Work Experience:** Minimum of 1-2 years of related experience.

**Demonstrated Skills and Competencies**

- Proven ability to contribute both independently and as a key team member.
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Ability to prioritize and juggle multiple tasks simultaneously in a fast-paced environment.
- Well, organized with attention to detail.
- Ability to work effectively in a multicultural setting.
- Self-