Senior Technical Business Systems Analyst

**Background/IRC Summary**

"Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius – and a lot of courage – to move in the opposite direction." (Albert Einstein)

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and in 22 US cities, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

## **Job Overview/Summary**

The IT department provides end-to-end solutions for the organization including Application Development, Integration and Management, Enterprise Architecture, User Experience, Quality Assurance & Testing, and overall Project Management.

Collaborating with IT colleagues and business partners, the Technical Business Systems Analyst works to improve the efficient setup and deployment of business applications at IRC to meet end user needs and IRC's mission, with a focus on financial, supply chain, and project management domains.

## **Major Responsibilities**

- Collaborate with Business System Analysts, Business users and other stakeholders to gather and translate business requirements into technical solutions. Participate in design reviews and provide technical recommendations and create and maintain technical documentation including design specifications, code documentation and deployment guides.
- Lead the design and delivery of AI-powered solutions within D365 Finance & Operations, identifying high-value use cases for Copilot, agentic automation, and intelligent workflows that enhance financial, supply chain, and project management processes.
- Architect and implement integrations between D365 F&O and Azure AI services (including Azure OpenAI Service and AI Builder), enabling intelligent document processing, predictive analytics, and AI-assisted decision-making across enterprise business processes.
- Configure and extend Copilot Studio and Power Automate to build autonomous agents and AI-driven workflows that reduce manual effort, accelerate approvals, and surface real-time insights from D365 F&O data.
- Evaluate emerging AI technologies and vendor offerings, assess feasibility for D365 F&O environments, and translate findings into clear, actionable recommendations for business and technology stakeholders.
- Design, develop, and maintain customizations and extensions in Microsoft Dynamics 365 F&O and Implement enhancements, integrations and performance optimizations based on business requirements.
- Participate in issue analysis, debugging, and resolution of production and support tickets and also support deployment activities, including builds, releases and validation in production environments.
- Conduct unit testing, participate in peer code reviews, and maintain technical documentation. Support deployment activities, including builds, releases, and validation in production environments
- Lead the administration, support, and continuous improvement of enterprise business systems used across departments including finance, supply chain, HR, and other operational functions while ensuring that systems align with organizational policies, security standards, and compliance requirements.
- Acquire domain expertise in cross-functional business processes and the systems that support them while keeping abreast of industry trends and emerging technologies — including AI, agentic automation, and intelligent enterprise capabilities — relevant to enterprise business systems.
- Manage relationships with software vendors and implementation partners to support system enhancements and issue resolution and maintain comprehensive documentation of business processes, system configurations, data flows, and security models.
- Coordinate with QA teams to support functional, user acceptance, and regression testing across systems.
- Provide Level 3 support for enterprise systems, resolving complex issues and collaborating with internal and external teams as needed.
- Support processes for system updates, advancements, and new implementations.

## **Key Working Relationships**

**Position Reports to:** Director, Enterprise System Application

**Position directly supervises:** N/A

**Other External Contacts:** Software vendors and consultants

## **Required Skills**

- Bachelor’s degree in computer science, Information Systems, or related field with 5+ years of hands-on experience developing with Microsoft Dynamics 365 Finance & Operations and strong proficiency in X++ programming language.
- Proven experience in gathering, analyzing, and detailing cross-functional business, functional, and technical requirements, experience with enterprise system testing, including case development and execution.
- Knowledge o