Regional Supply Chain Operations Director, AMEE (Asia Middle East Europe) - Jordan, Lebanon, Nepal

## **Location:** Jordan, Lebanon, or Nepal

**Position Status:** Full-time

**This role requires independent right to work for either Amman, Jordan, or Nepal at time of application**

**Closing date:** Please submit application by **June 24**

## **About Mercy Corps**

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.

## **The Program / Department / Team**

Global Supply Chain Operations (GSCO) provides support to Mercy Corps’ HQ and field operations in the areas of supply chain, compliance with internal policies and procedures. Strong supply chain support is key to the success and delivery of quality programs. Mercy Corps defines Supply Chain Operations as those systems and support functions necessary to implement programs effectively inclusive of procurement, inventory management, property, and asset management and well as vehicle and fleet management. The Regional Supply Chain Operations Director (RSCOD), in collaboration with regional leadership, country leadership, and country procurement, logistics and program teams, will focus on developing and supporting a high standard of supply chain excellence to maximize program results, compliance and efficiency.

## **The Position**

The Regional Supply Chain Operations Director (RSCOD) supports regional Supply Chain Operations for his/her assigned region in ensuring cost-effective, timely, reliable and high-quality program delivery. S/he is responsible for working closely with the country procurement, logistics and other support teams to improve the planning and management of country supply chain, and to ensure effective integration of supply chain and other support functions necessary to implement programs effectively. S/he will assist country teams with procurement, and other related functions as needed. The RSCOD is a key member of the regional leadership team for the assigned region.

## **Essential Responsibilities**

● Work closely with the regional and country program teams to develop supply chain strategies that prioritize initiatives to improve operational capabilities, effectiveness and compliance.

● In partnership with Mercy Corps Compliance and Legal, ensure that contracting practices within a country are effective, ensure quality suppliers, and mitigate risk of noncompliance with donor requirements.

● Identify regional and country supply chain strengths, weaknesses, opportunities, and threats (SWOT) through market analysis, operational assessments, and understanding of regional procurement and contracting capacity. Develop action plans in partnership with Global Procurement, regional and country staff accordingly.

● Review and take appropriate action on Regional defined Mercy Corps Supply Chain KPI’s for countries within the assigned region.

● Be an expert on market dynamics for the region as a whole and assigned countries.

● Deploy to country programs within assigned regions during emergencies where a high level of procurement is required.

● Lead implementation and delivery of global and regional initiatives to meet specific procurement needs, including local and sector-specific Master Purchase Agreements.

● Intake and review Modified Procurement Procedure (MPP) requests and support country teams throughout the MPP process.

● Identify country supply chain team capacity building opportunities and provide training and other development activities for national staff.

● Coach and mentor Country Operations Directors/Managers

● Participate in the recruitment process of in-country supply chain operations staff.

● Organize short-term assignments for supply chain-related needs when requested by assigned countries, following assessment of the situation.

● Support seamless running of Source to Pay System across region

● Work with country office teams to assist supply chain operations teams to improve linkages between operations and programmatic management.

● Oversee and coordinate all regional office operations in Amman and Thailand, ensuring efficient administrative, procurement, logistics, facilities, and office management functions in compliance with organizational policies and procedures.

● Provide supervision and support to regional operations staff and service providers, monitoring operational performance, identifying risks and improvement opportunities, and ensuring timely resolution of operational issues across both regional office locations.

● Support country office close-outs across the region, coordinating operational and legal requirements, including asset disposition, contract and lease termination, regulatory compliance, and administrative closure activities.

## **Supervisory Responsibility**

Indirect - Country Operations Directors/Managers

Admin & Operation Coordinators - Amman