Program Support Manager - Secondment to the Justice Centre for Legal Aid (JCLA)

**What we are looking for**

Are you an experienced humanitarian professional with a strong track record in donor engagement and grants management, particularly in recovery, humanitarian, or conflict-affected settings? We're looking for someone who understands the Jordanian context, has solid knowledge of National NGO operations and humanitarian sector dynamics, and ideally brings experience working with local and national civil society organizations (CSOs).

Experience in MEAL (Monitoring, Evaluation, Accountability, and Learning) approaches and systems strengthening is highly desirable, as these areas are central to the role.

We're especially interested in candidates with a strategic mindset and proven expertise in strengthening institutional systems on grants management, fundraising and MEAL.

If you're passionate about strengthening organizational capacity, developing people and teams, and driving meaningful impact, this could be an excellent opportunity to take your career to the next level.

**Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.**

**What you will do**

The Programme Support Manager will be full-time seconded to NRC’s strategic partner, the Justice Centre for Legal Aid (JCLA) contributing e to achieve programme quality and accountability by strengthening overall system and managements of JCLA’s grants and MEAL functions and leading the review and improvement of internal processes and procedures.

The Programme Support Manager is responsible for leading the fundraising strategy by providing insight on funding trends, supporting donor engagement, ensuring donor compliance, leading on the development of high quality and timely proposals and reports and other external products, as well as ensuring robust MEAL systems and processes are in place to promote evidence-based decision making, project performance, and internal management.

Key responsibilities:

- **Grant Management and Compliance**: Ensure compliance with NRC and JCLA policies, donor regulations, grant agreements, and reporting requirements while strengthening internal grant management systems and processes.
- **Fundraising and Business Development**: Support the development and implementation of fundraising strategies, donor engagement, preparation and submission of high-quality concept notes, proposals, budgets, and funding applications, in close collaboration with JCLA’s Executive Director.
- **Programme Monitoring, Evaluation, Accountability and Learning (MEAL)**: Provide technical oversight and continuous improvement of MEAL systems, complaint feedback mechanisms (CFM), data analysis, and learning processes to support strategic and programme decision-making.
- **Project Cycle Management and Capacity Building**: Lead and strengthen Project Cycle Management (PCM) processes across all stages, including staff training, technical guidance, proposal development, reporting, and integration of cross-cutting programme elements.
- **Management, Coordination and Representation**: Manage and support staff performance and development, coordinate with NRC and external stakeholders, and represent JCLA with partners and donors as delegated by leadership.

**What you will bring**

- Five years of demonstrated relevant and related experience in a similar working experience in a humanitarian/recovery context with Knowledge of the Jordan context, NGO operations and the dynamics of the humanitarian sector, preferably with a working experience with local and national CSOs.
- Experience working in complex environments and with Displacement affected people.
- Experience of donor relations and grants management. Proven skills and experience in report and proposal development and working with multiple donors and working with budgets.
- Experience in design, implementation, and oversight of monitoring and evaluation with advanced experience in qualitative and quantitative data analysis and tools.
- Good personal organizational skills, interpersonal skills, team management, including time management, and ability to meet deadlines and work under pressure.
- Demonstrated experience of contributing to positive organizational change.
- Excellent written and oral communication skills in English and Arabic.
- Above average computer skills, particularly in Microsoft Windows Word and Excel.

Please download the detailed job description to learn more about the position.

**What we offer**

- Duty station: Amman, Jordan
- Fixed term contract: 12 months national contract, renewable based on performance and availability of funding
- Travel: Up to 5%
- Salary/benefits: Grade 9 on NRC's grading structure.
- NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and phys