Re-advertisment - Accountability OFFICER

## **About ONSUR:**

International Association for Relief and Development (ONSUR) is a non-governmental organization registered in Turkey , Syria, Jordan, Yemen, Iraq & Lebanon. dealing with Relief and development projects through the empowerment of local communities to ensure a decent life, Founded at 2014. ONSUR works through the main office in Gaziantep province Turkey and execution offices in Syria, Lebanon, Iraq, Yemen, Jordan and Turkey.

**Location:** Damascus

**POSITION SUMMARY:**

Accountability Officer is responsible for the manage and implement activities related to accountability to the affected population and mainly in its aspects related to transparency, complaint and feedback mechanisms, community engagement and participation across ONSUR’s area of intervention. in addition to foster a culture of continuous learning and improvement across the organization

**Duties and Responsibilities**

- Support the establishment and continuous improvement of the accountability system.
- Establish and manage complaints and feedback mechanisms, ensuring effective community engagement and participation.
- Maintain regular communication with affected populations in the intervention areas and contribute to strengthening community participation in program design and implementation.
- Support and follow up with Program and MEAL teams to ensure the implementation of recommendations arising from accountability-related findings and assessments.
- Prepare quarterly accountability reports and review the complaints tracker for ONSUR projects.
- Produce quarterly complaints and feedback analysis reports.
- Ensure that lessons learned are systematically collected, documented, and integrated into ONSUR’s programs and operations.
- Organize periodic learning sessions and workshops to disseminate findings, share best practices, and promote a culture of learning and continuous improvement across ONSUR.

## **Required Qualifications & Experience**

- **Education:** BA degree in a re