HIMS Officer

**Who we are?**

***IDA is an international independent non-governmental organization providing medical and humanitarian assistance to people affected by conflicts, natural disasters and epidemics regardless of race, religion, gender or political affiliation.***
***IDA was founded in 2012 by Syrian doctors from Aleppo in response to the healthcare and humanitarian crisis in Syria.***

***IDA Syria is the main healthcare provider in the Northern Aleppo/Syria area, working closely with 500,000 IDPs and 700,000 host community through 20 healthcare facility and other health and nutrition projects***

**During last year, IDA has provided 1.2 million services in Heath, Nutrition, WaSH and Camp Management**

***Location: Syria - Aleppo***

he Health Information Systems Officer will be responsible for managing user accounts across the organization’s systems and applications, with a particular focus on the Health Information Management System (HIMS). The role includes ensuring seamless access for staff, providing technical support related to access rights management within the digital work environment, monitoring the performance of internal applications, identifying technical issues or vulnerabilities, and defining development needs to implement appropriate software solutions. The position operates within the digital transformation team to ensure the continuity of digital services and their alignment with operational needs

**Specific responsibilities:**

Create and update employee accounts across the organization's systems and applications, with a particular focus on the Health Information Management System (HIMS).
\- Allocate technical resources such as email accounts and cloud storage according to organizational policies.
\- Configure and update user access permissions based on staff roles and operational requirements.
\- Provide first-level technical support to users regarding login issues, password resets, and system access.
\- Monitor the performance of internal applications to ensure smooth operation.
\- Detect technical issues and software vulnerabilities and work on resolving them.
\- Propose and implement technical and software solutions that enhance the efficiency and reliability of systems.
\- Actively contribute to the digital transformation team in improving digital processes and ensuring their integration with health and administrative program needs.
\- Ensure continuity of technical services through regular monitoring, backup procedures, and the application of information security best practices.
\- Strictly adhere to humanitarian principles, protection standards, and organizational policies, including the Code of Conduct, Prevention of Sexual Exploitation and Abuse (PSEA), and Child Safeguarding.

**Qualifications:** - - Bachelor’s degree in information systems, Computer Science, Software Engineering, or a related field.
\- Minimum of two years of experience in systems administration, technical support, or software development.
\- Previous experience with Health Information Management Systems is considered an asset.
\- Good knowledge of email applications and cloud storage platforms.
\- Strong skills in troubleshooting and diagnosing technical issues.
\- Hands-on experience in developing software and applications using technologies such as React and Flutter.
\- Ability to work effectively within a multidisciplinary team.
\- Strong communication skills with both technical and non-technical users.
\- Ability to manage time and set priorities in a fast-paced work environment.
\- Proven ability to respond effectively to technical issues under pressure.
\- Good command of English, particularly in technical terminology.

***Independent Doctors Association does not tolerate sexual exploitation and abuse, and committed to acting professionally and ethically.***
***Independent Doctors Association is zero tolerable with any SEA case, IDA is creating the best environment to make sure that all staff have understood SEA and how to report in case there is any suspected case***