Database Officer - CCCM

ACTED is committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavours to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. The commitment of ACTED and that if our teams is guided by 4 core values: (1) Responsibility: we ensure the efficient and responsible delivery of humanitarian aid with the means and the resources that have been entrusted to us. (2) Impact: we are committed to having the most sustainable impact for the communities and the people with whom we engage. (3) Enterprising-spirit: we are enterprising and engage in our work with a spirit that creates value and overcomes challenges. (4) Inspiration: we strive to inspire all those around us through our vision, values, approaches, choices, practice, actions, and advocacy.

**Greening strategy:**

ACTED’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each ACTED employee will adhere to these principles through key green programming responsibilities:

- Contribute towards the adherence and development of the greening strategy plan.
- Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles
- Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes

**Acted PSEAH Policy:**

The Database officer has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). The Database officer has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies orcodes of conduct according to Acted's procedures. The Database Senior officer carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.

**LOCATION :** Northwest Syria, Aleppo

**JOB PURPOSE**

The Database officer with focus on Information Management and Complaints & Feedback Mechanism (IM/CFM) is responsible for overseeing ACTED's IM and CFM activities across all sites supported in Northwest Syria under the mobile response, under the direct supervision of the Project Manager.

In contexts where a Camp Management Unit (CMU) from the authorities is present, ACTED provides technical support and coordination; in sites without a CMU, ACTED assumes direct camp/site management responsibilities.

In addition to his IM/CFM duties, the Database Officer also acts as ACTED's focal point for Activity lnfo and clusters/sector reporting, ensuring that ACTED's activities are systematically reported tohumanitarian coordination platforms (4Ws/5Ws). This includes consolidating program data, validating its accuracy, uploading it to relevant platforms, and liaising with sector focal points to ensure compliance with cluster requirements.

*If the need arises, management may ask the employee to support another camp or* s/ie *(mobile) or another department* from *time to time.*

**OBJECTIVES**

• Supervise and train the IM and CFM units, ensuring clear roles, responsibilities, and proper use of tools.
• Ensure accurate, timely, and protected data collection, consolidation, and management across NWS sites.
• Maintain positive and constructive relationships with external stakeholders, in particular service providers and clusters, through timely data sharing and reporting.
• Ensure accountability through timely follow-up on complaints and feedback from beneficiaries and partners, ensuring functional referral mechanisms are in place.
• Act as the clusters/sectors reporting focal point by consolidating, validating, and submitting ACTED’s

**DUTIES AND RESPONSIBILITIES**

1.HR and capacity building

- Participate in recruitment of IM and CFM staff, under guidance of the Project Manager.
- Day-to-day supervision and management of IM and CFM, inc1nding daily workers and monitors tracking and follow up.
- Support continuous learning and capacity-building through trainings, mentoring, and identification of staff development needs.

2.Information Management Products and Reporting

- Ensure regular production and diffusion of IM products (demographic database, service monitoring reports, Site Factsheets, vulnerability mapping, 4Ws, activity trackers, and other related tools).
- Develop and improve tools for IM, ensuring high-quality outputs and data protection standards.
- Share updated IM products with relevant stakeholders (service providers, local authorities, coordinat