Assistant Information Systems Officer, NOA

**Org. Setting and Reporting**

This national professional position is located in the Office for the Coordination of humanitarian Affairs (OCHA), based in Istanbul, Türkiye. OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

This position-specific job opening is being advertised for the position of Assistant Information Systems Officer in OCHA Istanbul and the incumbent reports to the Head of the Administrative Unit.

**Responsibilities**

Within limits of delegated authority, the Assistant Information Systems Officer will be responsible for the following duties: • Participates in preparing user requirements and other technical specifications. • Assists in the design, development and installation of information systems. • Assists in the analysis of well-defined system modules and contributes to the development of enhancements and features under supervision; supports the development of small components or simple solutions as required. (e.g. to meet individual user requirements). • Undertakes rigorous testing and proving of applications software. • Maintains assigned portions of systems, providing operational support for system’s applications, analyzing and implementing system changes/upgrades, etc. • Assists in the preparation and maintenance of project plans, schedules and related documentation; supports monitoring of timelines and reporting of issues. • Assists in identifying appropriate human and technical resources to complete the project, assists in assuring that deviations from project schedule are addressed and communicated, assists in developing timely project status reports, monitoring project risk factors, escalating project issues, and providing Quality Assurance for all project deliverables. • Writes and develops programs to interface with existing systems. • Ensures data security and integrity. • Participates in developing disaster recovery plans. • Prepares, updates and maintains system’s documentation and related technical/procedural manuals. • Assists in procurements, including conducting needs assessments and benchmarks, preparing technical specifications and evaluation criteria. • Assists in the set-up and monitoring of software performance measures. • Participates in Helpdesk support services. • Participates in facilitating communications between ITSD and its clients for good client relations and be responsible for small to medium client accounts. • Assists in the development of Service Level Agreements (SLAs) between the client and ITSD, for either specific IT services or general technology support, including any charge back mechanisms. • Advises users on the most suitable hardware and software for different tasks; maintains and enhances software. • Drafts training materials and conducts training sessions and demonstrations of systems for users. • Participates with senior staff in assessing and testing new technology. • Contributes to the collection and analysis of data as well as identification of trends or patterns and provides draft insights through graphs, charts, tables and reports using data visualization methods for data-driven planning, decision-making, presentation and reporting. • Conduct all asset management activities including conducting the yearly asset verification exercise, assigning assets and maintaining UMOJA records, maintaining inventory of equipment, processing the disposal of any obsolete office equipment • Ensure that all hardware remains functional and liaise with vendors for maintenance and repair as required. • Performs ad hoc duties as required. • May provide guidance to new/junior staff.

**Competencies**

PROFESSIONALISM: Knowledge of information technology/information management, particularly in systems analysis, database design and programming. Knowledge of several high-level programming languages and significant exposure to and demonstrated proficiency in all aspects of programming and analysis, including structured/object-oriented design, relational systems, scripting and query languages, document design and management, hardware and software requirements, systems facilities and execution protocols. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remain