Zambia IT Operations Technician (Fixed-Term)

## About One Acre Fund

Founded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions.

To learn more, please see our Why Work Here blog post.

## About the Role

As the Country IT Operations Technician, you will be responsible for managing the IT Operations, Projects, and Services for our Zambia Program. You will work alongside the Deputy Country Director of the Zambia Program to ensure that Zambia IT Operations complies with One Acre Fund's Global IT Standards.

## Responsibilities

IT Operation and Management:

- Adhere to Country IT Operations policies, processes, and guidelines
- Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
- Comply with endpoints (laptops and tablets) and network processes
- Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
- Monitor CCTV & GPS systems

Project Management:

- Deliver high-quality IT projects on time
- Independently define project scope, milestone(s), and timelines
- Follow the Tech standard PMP
- Clearly define roles for project participants:
- Technical leads from within IT Ops
- Domain experts and business owners from customer departments.
- Vendors/procurement

## Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins