Supply Chain Management Specialist

## **Job Highlight**

The Supply Chain Management Specialist - serves as a key technical resource for the implementation, sustainment, and continuous improvement of the Umoja ERP system and other supply chain technologies for the UN Secretariat. The incumbent provides specialized Tier 2b business operational support and expert functional guidance in SAP-based supply chain management processes.

## **About the Region**

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

## **Job Specific Context**

The Office of Supply Chain Management includes the Office of the Assistant Secretary-General for Supply Chain Management, the Logistics Division, the Procurement Division, the Uniformed Capabilities Support Division, Global Service Centre, Aviation Safety Section, and the Enabling and Outreach Service (EOS). The EOS is responsible for developing performance management metrics, reporting, operational guidance, and ensuring operational sustainment and continuous improvements for Umoja supply chain management system functionalities across the United Nations Secretariat globally.

The incumbent will report to the Project Manager and will be a Staff member of UNOPS under its full responsibility.

## **Role Purpose**

The **Supply Chain Management Specialist** is responsible for the management, sustainment, and continuous improvement of key supply chain information systems, including Umoja, and providing specialized system-level business and technical support to ensure efficient operations.

## **Functions / Key Results Expected**

**Functions**

- Provides specialized advice and business operational support (iNeed Tier 2b) to users on Umoja supply chain processes, analyzing business requirements and defining these into configuration changes, enhancements or new applications; determines application systems integration and linkage issues.
- Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of systems, etc.
- Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
- Facilitates communications between the Functional-Subgroup for Supply Chain, DOS business pillars, and its client entities for good client feedback.
- Provides guidance to, and may supervise, new/junior staff, consultants, etc.

**Key Results**

- Manages projects involving feasibility studies, systems analysis, business analysis, design, development of information systems and/or, participates as a member of a team with responsibility for implementation, sustainment and continuous improvement of Umoja and other supply chain systems and technologies.
- Develops detailed system and other functional specifications and user documentation for major supply chain systems.
- Develops, tests, and maintains technology solutions that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
- Develops training materials, operating and user manuals; trains staff in Umoja supply chain systems.
- Develops change management, user adoption and knowledge transfer plans and ensures appropriate planning, implementation and training of those responsible.
- Researches, analyzes, and evaluates new technologies and makes recommendations for their deployment.
- Participates in business analysis, technology analysis, testing, reports and papers on systems-related topics, system requirements, information strategy, etc.

## **Skills**

Access Control, Business Process Management, Business Requirements, Configuration Management, Data Security, Logistics Management, Supply Chain Management, System Integration Testing, SAP

## **Education Requirements**

Required:

- Advanced university degree (Master's degree or equivalent degree) preferably in computer science, information systems, mathematics, statistics, supply chain management, business administration or management, logistics management, or related field with 5 years of relevant experience OR
- A first-level university degree (Ba