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Regional People Operations Senior Officer
UNOPSUnited NationsHuman ResourcesMid LevelICA - IICA - Regular
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Full Description
**Job Highlight**
Contribute to a culture of HR service excellence through the timely provision of frontline HR advice and efficient processing of HR requests.
**Job Specific Context**
UNOPS is transitioning to a service line-driven operating model, strengthening its ability to deliver high-quality, efficient, and scalable solutions to partners across diverse operational contexts. This model reinforces accountability for delivery and results; operational excellence and efficiency; scalable and sustainable project implementation; and, stronger alignment between strategy, resources, and impact
Within this context, Regional People Business Partners play a critical role in ensuring that workforce strategies directly enable service line performance, delivery capacity, and organizational effectiveness. The role operates as a core business partner, embedding people strategies into service line planning and execution, and ensuring that talent, structures, and culture support UNOPS’ mandate to deliver timely, cost-effective, and high-impact solutions.
People Business Partners further serve as the primary HR interface for regional and country leadership, partnering with leaders to ensure that people strategies, practices and processes are embedded in regional planning and execution. They facilitate the effective implementation of HR processes and decisions while integrating solutions from across PCG’s centres of expertise to deliver high-quality workforce solutions which enhance organizational agility, strengthen HR service-line excellence, and reinforce regional and cross-regional ownership of people-related decisions.
**Role Purpose**
The Regional People Operations Senior Officer reports to the Regional People Partner and is responsible for effectively delivering delegated HR services, including advice and implementation, across the entire personnel lifecycle, leveraging data and technology to drive efficiency and quality.
The role collaborates closely with in-country HR practitioners and serves as the first point of escalation from countries to the regional office on HR and people issues. The role reviews and analyzes cases and requests for compliance with HR policies and regulatory frameworks, acting within delegated authority and escalating exceptions to the attention of the Regional People Partner as required.
The Regional People Operations Senior Officer is also responsible for sourcing, collecting, and analyzing data to generate policy-aligned, data-driven insights which enable the Regional People Partner to provide reliable and credible advice at both regional and country levels.
**Functions / Key Results Expected**
1. HR Case Management and Service Delivery
• Manage the regional HR ticketing system, ensuring timely intake, triage, resolution, escalation and closure of HR- and people-related cases in line with established service level agreements (SLAs)
• Review and process a broad range of HR cases, including terms of reference (ToRs), job classifications, temporary fee increases for specified contract modalities, contract terminations, performance management matters, and other global HR processes
• Provide recommendations and take actions that are compliant with HR policies, delegated authorities, and regulatory frameworks, escalating complex or high-risk cases for the attention of the Regional People Partner as required
• Maintain complete, accurate and audit-ready documentation within the ticketing system to uphold transparency and compliance standards
• Monitor and analyze case trends, volumes, and service metrics to identify systemic issues, inform decision-making, and enhance service delivery effectiveness
• Propose improvements to workflows, guidance materialism and knowledge resources to promote consistency, strengthen governance, and support in-country HR practitioners
2. HR Advice and Governance
• Contribute to HR policy development by providing data-driven insights on workforce trends, risks, opportunities, and region-specific best practices
• Assist the Regional People Partner in implementing approved organization design changes, restructurings, and rightsizing initiatives and personnel realignment processes
• Provide frontline guidance and advisory support on HR policies, processes and systems in accordance with the UNOPS regulatory framework.
• Review policy exception requests for compliance and risk implications, escalating to the Regional People Partner as mandated to ensure sound decision-making
• Communicate and support the implementation of HR policy updates and new initiatives at the regional and country levels
• Assist or participate in the evaluation and classification of positions
3. Project Advisory
• Review and advise the Regional People Partner on HR aspects of project agreements (‘’engagement reviews’’), with a focus on identifying HR risks and opportunities
• Contribute towards region-wide awareness of high-risk engagements by escalating issues identified during engag
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