Product Analyst

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Unit Context Business Unit Overview: Digital Workplace Experience (ITSDX) The ITS Digital Workplace Experience unit (ITSDX) delivers end-user technology products and services for WBG's global workforce of approximately 30,000 users across more than 100 countries. The unit is accountable for device lifecycle management, AV/VC ecosystems, and live event production, and for governing the experience quality of those services through experience level agreement (XLA) frameworks and user experience measurement. Products and services include corporate PCs, printers, and mobile devices; Audio Visual Video Conferencing (AV/VC) systems; and live AV/VC production for high-profile organizational events.

Role Purpose: The Product Analyst is responsible for analyzing market trends and device product performance to inform strategic decision-making within the organization. With guidance, this role collaborates with cross-functional teams to gather business requirements, assess processes, deliver data-driven recommendations to support strategic decision-making within the organization and enhance product offerings and build product design and lifecycle workflows. The Product Analyst also monitors key product performance indicators, provides action insights and drives continuous improvement. Duties and Accountabilities: • Perform device lifecycle product activities for PC, Mobile and Print including procurement, system design, inventory management, logistics, and disposal • Bring innovation through Ideation, pilot and implementation of new products and services in PC, Mobile and Print product streams. • Enhance business value of ITSDX products by automating provisioning and logistics processes. • Serve as the subject matter expert for ITSDX service and product leads, HQ and CO TS Staff • Configure vendor systems in support of automated B2B transactions, automated delivery receipt confirmation, and relevant data feed from vendor systems into WBG systems • Create and manage modern inventory management processes for PC, Mobile and Print • Creation and enhancement of XLA based product satisfaction criteria, management and issue remediation • Escalate systematic blockers promptly as necessary to ensure high productivity and compliance with delivery commitments • Write and update standard operation procedures for relevant products and services • Identify and resolve complex productivity blockers and streamline operations with a special focus on automation and efficiency gains • Demonstrate innovative thinking for product and process enhancement, together with usable test scenarios and measurable outcomes • Thrive while working under pressure in a busy environment, and dealing sensitively in a multi-cultural environment, all while building effective working relations with clients and colleagues