Medical Assistant

Position Title : **Medical Assistant**

Duty Station : IOM Philippines - Country Office (Manila)

Classification : General Service, UG

Type of Appointment : Special Short-Term, with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 01 July 2026
Under the overall supervision of the Chief Migration Health Officer (CMHO) and the direct supervision of the Senior Medical and Information Management Assistant, the successful candidate will be responsible for carrying out Reception and Data Entry duties in relation to the Migration Health Assessment Centre (MHAC) in Manila, Philippines.

The Medical Assistant provides information relevant to Health Assessment Programs, applicant processing and other IOM services to the migrants.

He/she may be assigned to the two subunits within the Manila Migration Health Assessment Centre (MHAC): the reception and data processing unit or the communications centre. The successful candidate will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks.

**Responsibilities**
Communications Centre overall duties:

- Provide migrants’ information regarding health assessments by email and by phone.
- Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries.
- Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
- Maintain daily statistics related to health assessments and update the records; and,
- Contribute to customer satisfaction evaluation management

Reception and Data Entry overall duties:

- Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC) such as:
- receiving and explaining the registration process to applicants
- provide a briefing on the health assessment/TB screening process
- checking the applicant’s identity
- entering the biodata and all needed information of the applicants in the appropriate platform
- taking photos using a webcam and loading the image to the appropriate platform; and,
- printing and uploading of medical forms, consent forms, and other necessary documents.
- Maintain daily statistics and data reporting related to health assessments/TB Screening

Perform such other duties as may be assigned.

**Qualifications**

**Education**

- University degree from an accredited academic institution, with at least two years of relevant professional experience;

Accredited Universities are those listed in the UNESCO World Higher Education Database.

**Experience**

- Experience in computer data entry, elaboration, and analysis or in a call centre in a busy institution, preferably a medical one.
- Prior work experience in hospital or health care setting is an advantage.
- Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook;
- Demonstrates strong attention to detail and the ability to organize records and documentation in a systematic and methodical manner.
- Shows discretion, client-oriented and patient
- Willing to learn new processes and tasks

**Skills**

- Typing speed of at least 60 words per minute.
- High computer literacy in Windows and MS Office is mandatory
- Knowledge of graphic design would be an asset.
- Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage;

**Languages**

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English and Filipino is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

**Required Competencies**

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

**Values** - all IOM staff members must abide by and demonstrate these five values:

- **Inclusion and respect for diversity**: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- **Integrity and transparency**: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- **Professionalism**: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- **Courage**: Demonstrates willingness to take a stand on issues of importance.
- **Empathy**: Shows compassion for others, makes people feel safe, respected and fairly treated.

**Core Competencies** – behavioural indicators

- **Teamwork**: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- **Delivering results**: Produces and delivers quality res