Long Term Agreement for Individual Consultants for ServiceNow Quality Assurance - UNICEF Global Shared Services Centre, Budapest, Hungary (remote)

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a calling

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre (GSSC).

To support global programme delivery, UNICEF relies on modern digital systems and enterprise solutions managed by its Digital Impact Division (DID).

In recent years, the United Nations system has implemented several reforms aimed at improving operational efficiency and collaboration across agencies. One of the key initiatives is the Common Back Office (CBO) model, which enables UN agencies at the country level to share administrative and operational services such as human resources, procurement, ICT and facility management.

To support this initiative, UNICEF implemented a service management platform within the Service Gateway (ServiceNow-based system) that hosts the CBO service catalogue and integrates operational services across different business functions.

The first phase of the CBO project focused on establishing the foundational service catalogue, integrating services from the Unall (OASIS) platform, implementing user provisioning through Microsoft EntraID, and deploying core administrative services.

Despite these achievements, further improvements are required to:

• Enhance existing services within the CBO catalogue

• Introducing additional operational