Lead Solution Specialist, CRM

**Requisition ID:** POS003952 Salesforce Administrator (Unfilled)

**Job Title:** Lead Solution Specialist, CRM

**Employment Category:** Permanent

**Employment Type:** Full-Time

**Salary:** Competitive

**Location:** New York, Virtual

**The IRC**

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees made to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

This position sits within IT’s Marketing Technology Team. The Marketing Technology Team is responsible for the enterprise supporter management platforms that support the global delivery of private sector resources, as well as the key partnerships, advocacy and influence objectives of the External Relations, department. These platforms play an important strategic role in the creation of brand, its awareness and support for fundraising and advocacy goals.

**Job Overview/Summary:**

As Lead Solutions Specialist you will perform hands-on technical implementation, with a focus on delivering functional solutions to the IRC’s global fundraising staff through Salesforce. You will play a crucial role in crafting, implementing, deploying, and documenting projects that bring to bear Salesforce, interacting daily with individual fundraisers and operations staff.

This role is focused on supporting and enhancing the IRC’s Salesforce environment, specifically improving the Nonprofit Success Pack (NPSP). You will work closely with business partners to ensure the platform is tailored to nonprofit operations, supporter engagement, and data integrity.

Drawing on technical skills, critical thinking, problem solving, and creativity, you will seek to evolve