Knowledge Management & Learning Officer

Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty on a livable planet, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org.

Background The WBG People Vice Presidency is responsible for getting the right public and private sector solutions to our operational teams and to our clients, and to produce scalable impact. Its mandate is to deliver knowledge for impact to enable and support the WBG to achieve its goals in support of our mission, specifically related to human capital, education and skills, health, social protection and gender, supporting and accelerating specific strategies and targets. The VPU’s objectives in driving outcomes include replicating and scaling effective solutions, enhancing thought leadership and innovation, and delivering timely knowledge to client teams. The WBG Gender Department, and its two main units (Policy Regulations and Solutions Impact), aims to inspire, connect, support, and deliver alongside teams across the World Bank Group to drive action and impact in accelerating gender equality.

It defines the strategic direction to deliver the WBG Gender Strategy 2024-30 and Targets through the WBG’s knowledge agenda, operational approaches, and partnerships, collaborating across the WBG Gender Network, Verticals, Horizontals, Regions, and Industries to foster and harness the collective expertise of the WBG to deliver innovative, impactful solutions for clients. A key function of the Department is the curation, generation, and dissemination of actionable knowledge, evidence and learning for policy and solutions to accelerate gender equality. In this context, the Knowledge Management and Learning (KML) team has the fundamental role of enabling the department and gender network more broadly to move from isolated outputs to more structured knowledge curation and learning with a focus on scalable, institutional knowledge and solutions, while helping teams move faster through structured tools, platforms, and support. The KML Officer in the WBG Gender Department will report to the WBG Gender Department Policy Regulations Manager, with a dotted line to the Solutions Impact Manager.

Duties and accountabilities The KML Officer will lead the joint KML function across both Policy Regulations and Solutions Impact units in the unified Gender Department, shaping institutional knowledge, and learning. This role emphasizes systematic collection and dissemination of good practices, engagement and reach, and support to new tools and platforms to help translate knowledge, operational experience, and evidence into solutions. The staff will also support institution-wide initiatives such as Knowledge 360 and the WBG Academy. Key responsibilities include: Staff Learning •Spearhead and manage the gender department’s portfolio of knowledge and learning series, webinars, operational clinics, workshops, and practitioner exchanges across Policy Regulations and Solutions Impact teams, increasing efficiency and coherence and ensuring alignment with the Gender Strategy and Implementation Plan; facilitate peer exchange and communities of practice as strategic knowledge networks; oversee post-event knowledge capture and dissemination. •Support staff learning by designing and delivering on-boarding programs, knowledge clinics, e-learning, peer learning sessions, AI capacity building workshops, and on-demand resources that translate operational experience into practical guidance; coordinate with thematic leads to develop sector-specific training modules and facilitate cross-practice knowledge exchange on emerging technical challenges to advance gender equality.

Knowledge Systems and Digital Platforms •Develop and implement unified document governance and information management standards across SharePoint, Microsoft Teams, and OneDrive. •Work with teams to support systematic knowledge and evidence capture and dissemination from knowledge pieces, evaluations, operations, and programs, aligned with institutional strategic objectives; design and implement systematic and iterative curation workflows to transform scattered information into high-value, findable, and reusable assets; organize knowledge in ways that promote collaboration, learning, and informed action. •Manage and steward shared departmental good practice repositories —including: case studies, lessons learned databases, model projects, and solution portfolios that document and validate pro