Finance Associate, (G-6), FT, #136782, Rome Common Services Center (CSC), Rome, Italy

Under the supervision of the Senior Finance Associate (G7) in the Rome CSC, the incumbent supports the effective management of Pcard, Master Data Management and Invoicing cases for UNICEF staff based in Rome. The position is also essential for the performance metrics model which will be established which requires continuous tracking. The incumbent will also be responsible for uploading the results on the Insight dashboard to meet the SLAs (service level agreements) benchmarks and provide an early warning if demand starts to exceed resources or performance starts to slip. The post will support in facilitating the “real time” approach to qualitative assessment and evaluation so that lessons learned can be continuously transformed into good practices and better business processes.

The impact directly affects the quality and timeliness of the delivery of a range of different specialized services for which the unit is accountable. Working with a high degree of operational independence, Associate is accountable for the achievement of overall service delivery results to clients. The Associate manages complicated cases and client requests, which frequently requires the evaluation of urgent and complex situations and adaptation of procedures and processes to resolve such cases. Back-up function to Finance Assistant (G5) and Senior Finance Associate (G7).