E T Consultant

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Unit Context: Digital Solutions (ITSDS) The Digital Solutions team delivers modern productivity, collaboration, and endpoint solutions to over 30,000 users. We support Microsoft 365, WebEx, Power Platform, and AI tools like Copilot, Google Gemini, and Grammarly, while engineering, deploying, and supporting Windows Endpoints. We are a collaborative, customer-focused team committed to solving problems with reliable, impactful technology. Duties and accountabilities: Role Overview The Associate Infrastructure Engineer is responsible for managing Windows Endpoints through the implementation of robust systems. This role is focused on supporting and promoting service quality and consistency across endpoint environments. Key responsibilities include executing initiatives that engineer endpoint management systems and related processes, all with the goal of enhancing the overall user experience. Additionally, the Associate Infrastructure Engineer serves as a technical authority, overseeing the endpoint management operations both for physical and virtual machines. When complex issues arise, the role is responsible for escalating them appropriately to ensure prompt resolution. Facilitating knowledge sharing within the team is also a core aspect of the position, enabling the development of team capabilities and sustaining operational excellence.

Duties Responsibilities: Experience Support Operations • Oversee and engineer Windows endpoint management solutions to ensure reliable access to workplace technologies and systems. Resolve complex issues and provide expert technical guidance. Service Improvements and Innovation • Drive service improvements by identifying systemic issues and implementing sustainable solutions. Defines and execute the endpoint Management product's operations and third tier support. • Reviews and manages comprehensive documentation of product features and user stories • Participates in sprint planning and reviews to ensure timely product delivery Collaborate and Partner Across IT Functions: Team Development: • Strengthen team collaboration through knowledge sharing. Act as a technical resource and role model for best practices.

Desired Technical Skills: Expertise in • Design, Plan and Implement Windows Endpoint Management systems (inTune, SCCM, OSD, Device Provisioning, App deployment, vulnerability management). • Develop various vulnerability management processes and oversee implementation. • Designs and develops automated solutions for OEM device driver management across multiple vendors (e.g., Dell and Lenovo) to ensure consistency and efficiency. • Manages endpoint operations and operating system upgrades across virtual desktop environments, including Citrix, Azure, and Windows 365, with a focus on critical business systems. • Oversees self-service application administration to maintain an optimal, reliable, and seamless experience for end users. • Ensure the reliability and operations of Windows Endpoint Management Platforms like SCCM/inTune. • Proficiency with SQL Reporting and PowerBI dashboards. • Expert PowerShell/Python scripting and automation techniques using Azure. • Entra ID / Active Directory User Computer Management and GPOs • Define, refine and prioritize product features and ensure teamwork aligns with strategic priorities • Advanced technical skills include knowledge of ITIL, network and system architecture, configuration management, IT consulting, change management, and continuous improvement. • Strong knowledge of Azure cloud offerings and virtualization.