Digital Impact Officer (Customer Support), (P-2), FT, #136788, Rome Common Services Center (CSC), Rome, Italy

Under the supervision of the Digital Impact Specialist (P3), the incumbent will ensure the efficient and high-quality delivery of ICT technical services and support by overseeing support staff, managing ticket lifecycles, and tracking performance metrics. The main purpose is to maintain high customer satisfaction, optimize service workflows, act as the escalation point for critical issues, and train staff to meet organization standards. The role will also provide a general guidance and supervisory role to Digital Impact Associates.