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ICT Specialist - ICT Infrastructure
UNOPSUnited NationsInformation and Communications TechnologyMid LevelStaff - NO - FTA
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Full Description
**Job Highlight**
UNOPS has partnered with UNGSC to provide support services covered in this TOR. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.
**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****
**About the Region**
The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.
**About the Country/Multi-Country Office**
Not Required - part of GPO/NYPO
**Job Specific Context**
UNOPS has signed an agreement with UNGSC to provide technology services.
**Role Purpose**
Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the ICT Senior Advisor – ICT Infrastructure the incumbent will perform the job functions highlighted in this TOR.
**Functions / Key Results Expected**
With the delegated authority, the ICT Specialist – ICT Infrastructure key functions are:
• Technology Management
• Knowledge Management
• Coordination
• Technology Management
• Ensure adherence to IT service management best practices (e.g., ITIL framework); Coordinate the design, implementation, and lifecycle management of ICT infrastructure (compute, storage, network, virtualization, and cloud platforms); Ensure scalability, resilience, and high availability of systems; Oversee configuration management and maintain accurate system documentation
• Participate in development of technical specifications and evaluation of proposals in coordination with the partner;
• Serve as a liaison between ICT teams, business units, and external partners; Facilitate service management meetings, service review meetings, and reporting.
• Coordination
• Coordinate implementation of cybersecurity controls and compliance with organizational standards; Coordinate audits, vulnerability management, and risk mitigation activities
• Coordinate development, maintenance, and testing of disaster recovery and business continuity plans; Coordinate DR exercises and ensure operational readiness of critical systems
• Lead or coordinate ICT projects, including infrastructure deployments, migrations, and upgrades
• Coordinate ICT service delivery in line with agreed SLAs, SDAs, and KPIs; Oversee incident, problems, and change management processes to ensure service stability and continuous improvement.
• Knowledge Management
• Assist in preparing and managing in the budgeting activities; assist in monitoring expenditures and ensure optimal utilization of resources; Support procurement planning and vendor selection initiatives; Assist in managing cost recovery mechanisms for ICT services provided to internal and external clients; Ensure accurate tracking, invoicing, and reporting of service consumption
• Manage relationships with vendors and service providers (e.g., UNICC, cloud providers, system integrators); Assist in overseeing contract performance, compliance with SLAs, and service reviews;
• Perform other duties as may be reasonably required and in line with the incumbent's scope of services above.
3. Monitoring and Progress Controls
Performance is monitored based on the delivery of services and the expectations set out in the financial agreement.
**Skills**
Communication, ITIL, Infrastructure, Interpersonal Skills, Project Management
**Education Requirements**
Required:
• Master’s degree or equivalent preferably in information systems or computer science or a related electro-communications field with 5 years of relevant experience OR
• Bachelor’s degree or equivalent preferably in information systems or computer science or a related electro-communications field with 7 years of relevant experience
Desired:
• Certification in ITIL Foundation is desirable.
**Experience Requirements**
Required:
• Relevant experience is defined as experience in planning, design, development, implementation and maintenance of Enterprise Resource Planning systems including service delivery management for mission-critical applications and designing and implementing High Availability and Disaster Recovery solutions for co
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