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Program Coordinator - West & Central Africa
Program/Project Management
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Full Description
**About MiracleFeet**
**MiracleFeet** is a global nonprofit working to eliminate one of the leading causes of physical disability worldwide. Over two million children live with the severe consequences of untreated clubfoot, and at least 175,000 more babies are born with this condition every year. Thanks to a non-surgical solution called the Ponseti method, 95 percent of cases can be fully treated for less than $500. Since 2010, MiracleFeet’s proven, scalable model is supported by a suite of custom measurement and evaluation tools developed with our partners. To date, MiracleFeet has delivered quality clubfoot treatment to more than 127,000 children in 555 clinics in 38 countries across Sub-Saharan Africa, Latin America, Asia, and the Middle East and North Africa. We invite you to learn more about our unique model and our impact here. Still, today fewer than one in five children has access to treatment.
**Our Team: Culture**
Join our movement to work toward a world where all children born with clubfoot realize their rights to quality treatment. We are in it to end it! Our global team is made up of health professionals, social entrepreneurs, project managers, data nerds, innovators, and activists. In accordance with our values, we strive to create a collaborative, collegial, and respectful environment to ensure all staff feel valued, included, and appreciated. In all facets of our work, we celebrate creative thinking and problem-solving.
**Summary**
The Program Coordinator, West and Central Africa (WCA) provides administrative, operational, and coordination support to WCA program teams and partners to ensure the effective implementation, monitoring, and reporting of programs. The role supports day-to-day program administration, partner coordination, documentation, financial tracking, and inventory/logistics processes, contributing to high-quality program delivery and compliance with organizational standards. **Reporting to the Program Manager of WCA this is a full time (40 hours/week) long term contract position.**
**Key Responsibilities**
**Program Administration and Operational Support**
- Support the administrative management of programs by assisting with the review and tracking of partner expense reports, ensuring submissions are complete, correctly formatted, and accompanied by required financial documentation (e.g., bank reconciliations, wire confirmations).
- Monitor and collect partner reports and deliverables, sending reminders on deadlines and following up to ensure timely submission.
- Track report submissions, review observations, manage revisions, and coordinate with partners to obtain corrected and final versions that meet quality standards.
- Assist in organizing routine partner check-ins, ad hoc, and emergency meetings; prepare agendas, document meeting minutes, track action points, and share follow-up information with the Program Manager.
- Provide general logistical and administrative support as required to facilitate smooth program implementation.
**Partner Coordination and General Program Management**
- Manage and maintain program documentation, including reports, meeting minutes, financial backups, inventories, and correspondence, using cloud-based document management systems.
- Coordinate with the Program Manager to prepare regular program updates, internal briefings, and external communications as needed.
- Track, consolidate, and relay partner requests to the Program Manager, supporting timely responses and follow-up.
- Monitor monthly report and expense report submissions from partners and follow up to ensure all required information is received by established deadlines.
- Support partners by sharing approved organizational templates and guiding them on completing documentation accurately.
- Assist the Program Manager in tracking pending information, unresolved reporting issues, and compliance gaps.
- Follow up with partners regarding missing financial or supporting documents linked to submitted expense reports.
- Provide basic technical assistance to partners regarding reporting tools, templates, and standard program processes.
**Inventory and Logistics Tracking**
- Support inventory planning and tracking for each partner, including monitoring inventory requests, updates, and records.
- Accompany and follow up on logistical processes for equipment or supply shipments until delivery, ensuring partners receive required information to manage customs clearance and collection.
- Maintain accurate records related to inventory movement, receipt, and partner confirmations.
*Note: The above statements are intended to describe the general nature and level of work to be performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. Employees may have other duties assigned at any time.*
**Minimum Qualifications**
- High school diploma required; Bachelor’s degree (completed or in progress) in Business Administration, Public Health, International Development, or a related field preferred.
- Minimum of 1 year of experience in administrative support, program coordination, or a related role, preferably within the nonprofit, public health, or international development sector.
- Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
- Familiarity with cloud-based document management systems.
- **Fluent in French and English. Knowledge of Portugues and any other West and Central Africa language is an advantage.**
**Knowledge, Skills and Abilities**
- High level of attention to detail and accuracy in documentation and data tracking.
- Clear verbal and written communication skills, with the ability to communicate effectively with partners and internal stakeholders.
- Ability to work collaboratively in a multicultural, remote, and dynamic environment.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
**Salary/Benefits**
- Salary commensurate with experience and location.
- MiracleFeet will offer paid time off (including 10 national holidays based on contractor country of residence) as well as travel insurance to global contractors.
- The position is on a contract basis. MiracleFeet **will not** be offering a US-based employment contract.
- Applicants must already reside and have appropriate work permit in Senegal. **Please note that MiracleFeet is unable to sponsor employment visas.**
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