job
Product Owner
Organization World Bank GroupLocation Washington, DC, United StatesPosted 13 May 2026Deadline 28 May 2026
Full Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Unit Context: The Operations Effectiveness unit (ITSEF), leads efforts to enhance operational efficiency and data-driven decision-making in Bank’s Operations. To strengthen sector specific operational support, the Knowledge for Operations team within the ITSEF unit is developing sector agents, AI enabled, domain specific digital capabilities that help operational teams quickly retrieve insights, lessons, create templates, and get contextual guidance. Duties and accountabilities: • Identify high value AI opportunities across verticals, sectors by analyzing workflows, pain points, and operational bottlenecks and utilizing product discovery methodologies (e.g. Design Sprint, Discovery Workshops etc.) • In coordination with the Product Manager, define the long-term AI vision and roadmap for agents, copilots, and multiagent systems term AI vision and roadmap for agents, copilots, and multiagent systems term AI vision and roadmap for agents, copilots, and multi agent systems • Work with the development team to define requirements for model selection (frontier, opensource), retrieval sources (institutional/reputed external), prompt orchestration, and multiagent flows. source), retrieval sources (institutional/ reputed external), prompt orchestration, and multiagent flows. source), retrieval sources (institutional/ reputed external), prompt orchestration, and multi agent flows. • Monitor agent performance using analytics: hallucination rates, response quality, safety triggers, domain relevance, retrieval precision, user satisfaction. • Lead product marketing for AI/Agentic AI solutions by defining clear value propositions, benefit narratives, user stories, and sector-specific impact messaging; and develop communication assets that explain agent capabilities, limitations, and responsible use principles in ways that resonate with operational audiences. • Drive adoption and change management for AI features across K360, sector communities, and Global Practice networks by executing targeted adoption campaigns; overseeing readiness assessments, training materials, and user enablement plans; and ensuring users build trust, understanding, and confidence in AI-enabled workflows • Translate sector team needs to clear product requirements, features, and user journeys. • Prioritize capabilities using data, user insights, and evolving business priorities. • Engage with business stakeholders to fully understand their needs and challenges and translate them into viable product requirements and features. • Develop product KPIs that are measurable, actionable, and aligned with business goals and users’ objectives. • Actively monitor client needs, industry trends, Bank priorities, KPIs, and user feedback. • Manage vendor engagements to support product delivery and compliance.
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