Operational Governance & Delivery Expert

**Job Highlight**
This is an opportunity to shape how a high-impact global digital inclusion program operates at its core — not just managing delivery, but architecting the systems, governance and strategic narrative that make scaled execution possible. You will work at the intersection of strategy and operations, turning complex priorities into coherent frameworks that drive real accountability and clarity across a matrix organization. If you thrive on building the infrastructure that enables others to deliver, and want your work to have lasting institutional impact, this role was designed for you.

**About the Region**
UNOPS is the operational arm of the United Nations, supporting partners in implementing peacebuilding, humanitarian, and development projects. We help people build better lives by providing expertise in infrastructure, procurement, project management, and human resources.

Our Global Portfolios deliver multi-regional initiatives that advance sustainable development and climate action. Working from hubs in Geneva, New York, and Vienna, we collaborate closely with the UN family and international partners to provide essential services in the world’s most challenging environments.

**About the Country/Multi-Country Office**
Based in Geneva, UNOPS facilitates the 2030 Agenda by hosting flagship initiatives and providing high-level fund management, oversight, and operational support to UN agencies and global partners.

As a strategic resource for the UN system, the Geneva Office provides cost-effective, results-oriented management solutions to a wide range of global health, nutrition, and environmental initiatives. It is also home to the UNOPS Europe and Central Asia Regional Office.

**Job Specific Context**
UNOPS Geneva Office is providing support to a wide range of portfolios, including UNEP, UNICEF, UNHCR, and other partners.

This position is a Partner Personnel role. The selected candidate will be hired by UNICEF and will operate under the effective management and supervision of UNICEF.

UNOPS is supporting UNICEF-DI as a UN Partner and provides recruitment and administrative support to UNICEF for this position.

About UNICEF Digital Inclusion

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

UNICEF’s Digital Inclusion team accelerates access to affordable, sustainable, safe and resilient digital infrastructure for every child. We do so by supporting governments and partners to expand equitable and affordable connectivity across child-facing service locations such as schools, health facilities, and social protection locations, and addressing related infrastructure such as electricity and computer. Our work empowers children and their communities through information, opportunity, choice and dignity. The Digital Inclusion team includes functions that support Giga, the joint partnership between UNICEF and ITU to connect every school to the internet.

The Giga team is based at the Giga Connectivity Centre in Geneva and the Giga Technology Centre in Barcelona.

Digital Inclusion team is part of the Digital Impact Division (DID), which is at the heart of reshaping how UNICEF delivers lasting results for all children everywhere, and is committed to harnessing the full potential of emerging digital technologies to advance UNICEF’s mission. DID works in close collaboration with a network of colleagues in more than 190 countries and territories at country, region and headquarters levels to leverage technologies and capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information.

**Role Purpose**
Sitting within the UNICEF Digital Inclusion (DI), and working in close partnership with program leadership and team leads, this role serves as the operational backbone of the organization. The contractor will own three interlocking responsibilities: developing the internal strategic narrative that guides decision-making coherence; designing and stewarding the governance model that enables accountability across a matrix delivery environment; and owning the delivery platform (ClickUp) as the system of record for project execution and performance visibility.

The role requires collaboration within DI cross-functional project teams, and ITU stakeholders, and demands equal comfort operating at the strategic level with leadership as at the hands-on level with delivery tooling and SOPs.

**Functions / Key Results Expected**
Internal Strategic Narrative Development

• Support leadership in translating Digital Inclusion’s evolving priorities into a clear, actionable and reusable strategic narrative that guides decision-making and delivery coherence.

Operational Governance Stewardship

• Design and institutionalize a practical, system-enabled governance model that enables clarity, speed and acc