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ICT Specialist - ICT Infrastructure
Information and Communications Technology
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Full Description
UNOPS has partnered with UNGSC to provide support services covered in this TOR. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.
\*\*\*\* THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION\*\*\*\*
Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the ICT Senior Advisor – ICT Infrastructure the incumbent will perform the job functions highlighted in this TOR.
With the delegated authority, the ICT Specialist – ICT Infrastructure key functions are:
1. Technology Management
2. Knowledge Management
3. Coordination
1. **Technology Management**
- Ensure adherence to IT service management best practices (e.g., ITIL framework); Coordinate the design, implementation, and lifecycle management of ICT infrastructure (compute, storage, network, virtualization, and cloud platforms); Ensure scalability, resilience, and high availability of systems; Oversee configuration management and maintain accurate system documentation
- Participate in development of technical specifications and evaluation of proposals in coordination with the partner;
- Serve as a liaison between ICT teams, business units, and external partners; Facilitate service management meetings, service review meetings, and reporting.
**2. Coordination**
- Coordinate implementation of cybersecurity controls and compliance with organizational standards; Coordinate audits, vulnerability management, and risk mitigation activities
- Coordinate development, maintenance, and testing of disaster recovery and business continuity plans; Coordinate DR exercises and ensure operational readiness of critical systems
- Lead or coordinate ICT projects, including infrastructure deployments, migrations, and upgrades
- Coordinate ICT service delivery in line with agreed SLAs, SDAs, and KPIs; Oversee incident, problems, and change management processes to ensure service stability and continuous improvement.
**3. Knowledge Management**
- Assist in preparing and managing in the budgeting activities; assist in monitoring expenditures and ensure optimal utilization of resources; Support procurement planning and vendor selection initiatives; Assist in managing cost recovery mechanisms for ICT services provided to internal and external clients; Ensure accurate tracking, invoicing, and reporting of service consumption
- Manage relationships with vendors and service providers (e.g., UNICC, cloud providers, system integrators); Assist in overseeing contract performance, compliance with SLAs, and service reviews;
- Perform other duties as may be reasonably required and in line with the incumbent's scope of services above.
**Monitoring and Progress Controls**
Performance is monitored based on the delivery of services and the expectations set out in the financial agreement.
## **Education Requirements:**
**Required:**
- Master’s degree or equivalent preferably in information systems or computer science or a related electro-communications field with 5 years of relevant experience OR
- Bachelor’s degree or equivalent preferably in information systems or computer science or a related electro-communications field with 7 years of relevant experience
**Desired:**
- Certification in ITIL Foundation is desirable.
## **Experience Requirements:**
**Required:**
- Relevant experience is defined as experience in planning, design, development, implementation and maintenance of Enterprise Resource Planning systems including service delivery management for mission-critical applications and designing and implementing High Availability and Disaster Recovery solutions for complex systems.
**Desired:**
- Experience in dealing with organization with global technology infrastructure
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