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ICT Senior Officer
Information and Communications Technology
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Full Description
UNOPS has partnered with UNGSC to provide support services covered in this TOR. This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.
\*\*\*\* THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION\*\*\*\*
Under the overall supervision of UNOPS Programme Manager, with the guidance and under the supervision of the ICT Senior Advisor – ICT Infrastructure the incumbent will perform the job functions listed in this TOR.
With the delegated authority, the ICT Specialist – ICT Infrastructure key functions are:
1. ICT Support
2. Knowledge Management
3. Coordination Support
**1. ICT Support**
- ICT Service Monitoring & Reporting; Monitor availability, performance, and capacity of ICT systems, platforms, and services; Assist in tracking SLAs, OLAs, and KPIs; identify trends, risks, and areas for improvement; coordinate to maintain monitoring tools and ensure proper alerting and escalation mechanisms
- Support deployment, configuration, and maintenance of ICT infrastructure (servers, virtualization, storage, and networks); Monitor system health, capacity, and utilization to support scalability planning; Maintain accurate documentation of systems, configurations, and assets
- Support monitoring of backup systems and disaster recovery readiness; Assist in coordinating DR tests and documenting outcomes; Track implementation of corrective actions from DR exercises.
- Monitor compliance with ICT security policies and standards; Support vulnerability management, patching, and security controls implementation; Track and report on security incidents and mitigation actions
**2. Knowledge Management**
- Assist in coordination and tracking of ICT projects and initiatives.
- Facilitate communication of system status, outages, and planned maintenance.
**3. Coordination Support**
- Assist in the coordination of the operational activities with vendors and service providers; Escalate service delivery issues and support service review processes.
- Act as a focal point for coordinating ICT operational matters with users and technical teams
- Help support day-to-day ICT operations to ensure continuity of services; Support incident, problem, and change management processes; Ensure timely resolution of service requests and incidents in line with agreed targets.
- Provide support in coordination of development, maintenance, and testing of disaster recovery and business continuity plans; Coordinate DR exercises and ensure operational readiness of critical systems
- Serve as a liaison between ICT teams, business units, and external partners; Facilitate service management meetings, service review meetings, and reporting.
4\. Performs other duties as assigned.
**Monitoring and Progress Controls**
Performance is monitored based on the delivery of services and the expectations set out in the financial agreement.
## **Education Requirements**
**Required**
- Master’s degree or equivalent preferably in information systems or computer science or a related field with 2 years of relevant experience OR
- Bachelor’s degree or equivalent preferably in information systems or computer science or a related field with 4 years of relevant experience
**Desired**
- Certification in ITIL Foundation is desirable.
## **Experience Requirements**
**Required**
- Relevant experience is defined as experience in development, implementation and maintenance of Enterprise Resource Planning (ERP) systems including very good knowledge of service delivery management for mission-critical applications and designing and implementing High Availability and Disaster Recovery solutions for complex systems.
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