job
E T Consultant (Site Reliability Engineer – Platform & Cloud Operations)
Full Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Department Context: The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives. ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness. Unit Context: The Technology Platforms Team (ITSPL) is anchored in the Chief Technology Officer (ITSTO) division in ITS. ITS Technology Office (ITSTO) drives technology-enabled innovation and delivers the digital backbone for WBG's mission. It develops future-ready technology strategy, modernizes infrastructure, manages innovation, and fosters agility. The unit collaborates across the organization to leverage technology as a force multiplier, accelerating development impact and digital transformation globally. ITSPL delivers secure, cloud-first IT platforms with automation, self-service, and Platform Engineering (IaC). It manages databases, integrations, cloud ops to ensure reliable, scalable, cost-effective alignment with enterprise standards. The primary programs that the ITSTO unit is responsible for is providing a wide range of technical infrastructure services to meet the institution's computing needs, from mid-range servers, large scale servers, and the respective system, network, and supporting software on those platforms. It provides engineering, integration, and system administration services for Server Administration, Server Security, Backup/Restore, Storage, Virtual infrastructure (on premise and in cloud) and Data Center Management. Duties and accountabilities: Bridges legacy middleware stability and cloud-native modernization through SRE practices, automation engineering, and DevSecOps - ensuring enterprise platform reliability, self-service capability, and continuous operational improvement. • Implement and operationalize SRE practices - SLO/SLI definition, error budget management, observability, and incident response across hybrid cloud and on-premises platforms • Manage and support legacy middleware technologies (JBoss, Apache, WebSphere, IIS) while actively driving modernization toward cloud-native and containerized architectures • Design and maintain CI/CD pipelines, Infrastructure-as-Code (IaC) frameworks using Terraform and GitOps, and automation workflows that eliminate toil and reduce manual intervention • Build self-service and self-healing solutions auto-remediation playbooks, chaos engineering exercises, and proactive alerting to increase platform resilience and reduce dependency on human touchpoints • Monitor platform health through observability tooling (Dynatrace, Splunk) and drive continuous improvement against defined SLOs and reliability targets • Lead knowledge transfer, documentation, and runbook development to eliminate single points of failure and build team-wide operational capability • Contribute to the Platform as a Product strategy by embedding SRE principles into all platform deliverables, supporting cloud adoption, and advising on architectural decisions for reliability and scalability • Ensure
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