Sr. Process and Quality Assurance Associate

**Position Title: Sr. Process and Quality Assurance Associate**

**Reference Code: VN 055/2026**

**Job classification: G-6**

**Duty station: Global Shared Services Centre (GSSC)**

**Type of Appointment: One year fixed-term with possibility of extension**

**Salary: Php 1,025,043.00 per annum net of taxes**

**Context**

Under the overall supervision of Head, HRAUL and the direct supervision of the HR Officer, the Senior Process and Quality Assurance Associate contributes to strengthening operational efficiency, service quality, and performance monitoring within a service delivery environment.

The position operates at the interface between business operations and systems, supporting the development, standardization, monitoring, and continuous improvement of end-to-end processes. The successful candidate plays a key role in supporting efforts to maintain workflows that are clearly defined, consistently applied, and aligned with system capabilities and organizational requirements.

Within IOM’s service delivery model, functions such as the Global Shared Services Centre (GSSC) provide transactional services with a strong emphasis on accuracy, timeliness, and data integrity. The successful candidate supports these objectives through process consistency, quality assurance, and performance tracking mechanisms.

In parallel, organizational functions focused on systems and analytics emphasize the continuous improvement of business processes through better use of systems, data, and automation. This position contributes to this approach by identifying inefficiencies, supporting process improvement initiatives, and supporting alignment with operational practices with organizational requirements.

The successful candidate works in close collaboration with operational units, system owners, and technical stakeholders to support alignment between business process, service delivery requirements, and system functionality.

**Required Qualifications and Experience**

**Education**

- Bachelor’s degree in Business Administration, Information Systems, Operations Management, or a related field from an accredited academic institution with four (4) years of relevant professional experience. or;
- High school diploma with six (6) years of relevant experience.
- Certification in Six Sigma, Kaizen, Lean, Agile, or any similar process improvement methodologies.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

**EXPERIENCE**

- Experience in process mapping, workflow analysis, or business process improvement.
- Experience in quality control, quality assurance, or compliance monitoring.
- Experience in monitoring service performance, including SLAs or KPIs.
- Experience working with enterprise systems (ERP or similar) and understanding their role in business process execution.
- Experience in data analysis and reporting is an advantage.
- Experience working in an international, multicultural environment is an advantage.

**SKILLS**

- Strong analytical and problem-solving skills, with the ability to identify inefficiencies and propose practical solutions.
- Ability to document processes clearly using structured methodologies (e.g. workflows, diagrams).
- Good understanding of quality assurance principles and performance monitoring frameworks.
- Proficiency in data analysis and reporting tools (e.g. Excel or equivalent).
- Strong communication skills, with the ability to convey technical or process-related information clearly.
- Attention to detail and commitment to quality and accuracy.