Needs and Readiness Assessment

**Title: Consultancy - Needs and Readiness Assessment on Digitalization of Supply Chains through Quantitative and Qualitative Data Collection**
**Date: 28/05/2026**
**Concerned Project(s): Link V2**
**ToR Reference Number: ​HULO-TOR-LV2-2026-001​**

This Call for Interest is open to all eligible consultants, in accordance with hulo’s procedures and principles.

**Context of the consultancy:**

The **Humanitarian Logistics Cooperative**, also known as “hulo”, is the first humanitarian European Cooperative Society (SCE) created in June 2021. Hulo now regroups 15 organisations: ACTED, Action contre la Faim (ACF), International Federation of the red Cross and Rd Crescent (IFRC), the French Red Cross (FRC), Fleet Forum, Bioport, Handicap International / Humanity & Inclusion (HI), INTERSOS, International Rescue Committee (IRC), Médecins du Monde (MDM), Norwegian Refugee Council (NRC), Oxfam Intermón, Plan International, Première Urgence International (PUI), Solidarités International (SI), and Welthungerhilfe (WHH).

Its objective is **to increase the impact of humanitarian aid** by strengthening links and solidarity between humanitarian logistics actors and improving performance through the pooling of logistics and supply chain resources and expertise. Hulo's "Joint Initiatives" are already underway in 7 countries (Burkina Faso, Central African Republic, Democratic Republic of Congo, Lebanon, Jordan for the Syrian crisis, Colombia, and Chad) and include on the ground: Joint Procurement Initiatives, shared human resources, a digital solution for pooling resources, Joint Transport Initiatives and Joint Environmental Initiatives. At global level (i.e., across Headquarters of hulo member organisations), the hulo activities focus on Joint Procurement Initiatives, and on the development of digital tools. These initiatives save time and money, improve the quality of goods and services provided, and therefore provide more effective assistance to those who need it most.

The IT Projects department team, is composed of around twenty people (in-house staff and contractors) with a range of specialisms (Web Project Managers, Analysts, Technical Lead, UI-UX Design Coordinator, Back-end and Front-end Developers, etc.), responsible for designing, deploying and maintaining the applications made available to humanitarian organisations, including the version 2 of the LINK software package. LINK is a supply chain management solution for humanitarian organisations all over the world. LINK aims to be used by international organisations (iNGO) and by local/National organisations, supporting the professionalisation of the sector, and the localisation of the humanitarian supply chain.

**Overall scope of work expected from the Consultant:**

The consultant will conduct a qualitative and quantitative data collection to assess the needs of local and national organisaitonsn aiming at understanding their readiness to digitalize supply chain management. This specific activity is part of the larger *deployment and integration of LINK v2* project.

The objective of the consultancy is to understand the needs of local NGOs regarding a supply chain management solution, and to make recommendations to adapt the LINKv2 software to these needs.

The consultant will work in close collaboration with the project lead (not in isolation) to design and implement the data collection methodology, including the overall approach, tools, and coordination with participating organizations. The assessment will follow an iterative, co-creative approach.. The focus of the consultancy will be on collecting data from local organisations (particularly by conducting semi-structured interviews and a survey), and analysing this data to make recommendation to Linkv2 project lead.

The Consultant is expected to:

Needs Assessment Design & Implementation

- Propose needs assessment tools, including semi-structured interview guides, surveys, and data collection frameworks, to be refined with the Project Lead.
- Rollout of the needs assessment with participating organisations, with the support of the Project Lead.

Data Collection

- Lead the semi-structured interviews with local and national organisations
- Collect data in a structured, and coherent manner.
- Ensure quality, consistency, and documentation of collected data

Partner Engagement & Coordination

- Engage with participating organisations to ensure their involvement in the process
- Ensure a proper communication with partners (information sharing, scheduling of meetings, follow-ups,…)

Data Analysis & Insights

- Analyse qualitative and quantitative data from interviews and surveys
- Identify key trends, gaps, and insights related to operational capacity, digital readiness, and supply chain practices

Final workshop and final report

- Participate in the final workshop (planned for end of 2026) with all participating organisations, and provide input and feedback
- Prepare a comprehensive final report presenting key