Individual Giving Assistant - Edinburgh, UK (hybrid)

**Location:** Edinburgh, UK, hybrid (office presence required twice/week)

**Position Status:** Full-time, permanent

**Salary:** starting salary is £27,280 - commensurate on professional experience

**Closing date:** Please submit application by **June 10 EOD.**

**About Mercy Corps**

Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In disaster, in hardship, in more than 30 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

**The Team**

The Philanthropic Growth & Engagement team drives and supports Mercy Corps’ strategies for income generation, while also helping to grow Mercy Corps’ profile, influence and supporter engagement. Within this department, mass market fundraising focuses on strategically growing our supporter base and generating unrestricted income to further our global work.

**The Position**

Reporting to the Fundraising Operations and Engagement Manager, the Individual Giving Assistant plays an important role in supporter engagement and income generation through high-quality communications and the effective delivery of fundraising campaigns and appeals.

You will support the coordination and delivery of online and offline fundraising activity, helping to deliver engaging supporter journeys and positive donor experiences. This includes assisting with campaign planning and administration, coordinating content and creative assets, liaising with suppliers and agencies, and ensuring projects are delivered accurately, efficiently and on schedule, whilst meeting our brand guidelines and compliance standards.

During humanitarian emergencies, you will support the rapid development and delivery of reactive communications and digital content to engage supporters and share Mercy Corps’ response with audiences in a timely and compelling way.

We are looking for a proactive and organised individual with excellent verbal and written communication skills and a confident and professional telephone manner. The successful candidate will have strong attention to detail, a collaborative approach, and an interest in fundraising, print and digital communications and supporter engagement.

**Essential Job Responsibilities**

SUPPORTER ACQUISITION AND RETENTION

- Support the implementation of marketing activities designed to attract new supporters across a range of communication channels, including email, social media and direct mail
- Assist with supporter journeys for one-off donors, monthly donors and legacy pledgers
- Help ensure communications are accurate, timely, engaging and audience-focused

INCOME GENERATION

- Support the delivery of the individual giving strategy for offline and online supporters, including audience-segmented email and postal campaigns
- Assist in creating and updating content to support fundraising campaigns and audience engagement across mail, email, website and social channels
- Provide administration and coordination support for campaigns and appeals, helping to ensure activity is delivered on time and to a high standard

OTHER RESPONSIBILITIES

- Collaborate effectively with external partners, including agencies, fulfilment providers, and other suppliers, supporting the smooth delivery of campaigns and communications
- Maintain accurate supporter records, support reporting processes and help use data to inform fundraising activity
- Produce and edit basic digital content, including copy, graphics or simple video content using tools such as Canva
- Ensure brand guidelines are followed to maintain our tone of voice, visual identity, and messaging across all communications
- Work with the data team to help support data management, GDPR compliance and campaign list selections
- Work with colleagues in the US to support communication activity and campaign delivery
- Support the review and proofing of communications and campaign materials before distribution
- Understand the importance of accessibility and user experience in content and design
- Stay informed with emerging trends, tools and platforms and contribute ideas to improve fundraising performance and supporter experience
- Provide cover for the Development Operations Assistant during periods of absence
- Undertake any other task relevant to the job purpose, supporting the wider fundraising and engagement function as required

## The successful candidate will be a proactive and collaborative team player with a strong interest in fundraising and supporter engagement, and enthusiasm for communicating Mercy Corps’ impact to supporters and wider audiences.

## **Accountability**

**Reports Directly To:** Fundraising Operations & Engagement Manager Europe

**Works Directly With:** Fundraising Operations team in the UK, Mass Marketing team in the US, and wider fundraising team members across Europe and global offices.

## **Accountability to Participant