ICT Support Assistant

**Description**

The **Pacific Community (SPC)** is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.

The **Operations and Integration (O&I)** collective delivers essential enabling services that support the organisation’s scientific and technical portfolio. Our key functions include corporate services, programme support, partnerships, resource mobilisation, and strategic engagement. These services are coordinated through our regional and satellite offices across the Pacific and Europe. Additionally, the O&I collective leads a dedicated workstream focused on organisational change and transformation to drive continuous improvement and adaptability.

The role – **ICT Support Assistant** will assist the ICT Team in service delivery.

The key responsibilities of the role include:

**ICT Support**

- Handle incoming queries and requests from end users in person or over the phone.
- Organise work as per ticket received via the helpdesk. This may include organising equipment setup, replacement, etc.
- Maintain effective communication with users.
- Maintain detailed records of user issues and provide a weekly report to their supervisor.
- Provide level 1 support for helpdesk issues as directed by ICT Technicians.

**Computer System Troubleshooting and Maintenance**

- Provide basic troubleshooting services to SPC staff desktops, laptops and devices.
- Install/setup new desktops and laptops.
- Escalate complex issues to Level 2 and Level 3 Support Technicians.
- Follow up regularly on escalated tickets to update the customers.
- Liaise with vendor on warranty items.

**ICT Infrastructure Support**

- Provide maintenance and support for other network devices as required.
- Report any issues and make sure it is escalated to the correct team.

**Conference Support**

- Assist with any audio-visual support required (for in person and/or hybrid meetings).
- Assist with ICT support for conferences/meetings.

**Remote Site Support**

- Support end users at remote sites.

For a more detailed account of the key responsibilities, please **refer to the online job description**.

**Key selection criteria**

**Qualifications**

- Diploma in a relevant field such as Information Technology, Information Systems or Computer Science or equivalent body of knowledge and experience.

**Technical expertise**

- At least 2-3 years of relevant IT work experience.
- Knowledge of Microsoft and Mac based systems.
- Ability to work as part of a team.

**Language skills**

- Excellent English communication skills (oral and written).

**Interpersonal skills and cultural awareness**

- Ability to work in a multicultural, inclusive and equitable environment.

**Salary, terms and conditions**

**Contract Duration** – **3 years –** subject to renewal depending on funding and performance.

**Remuneration** – The **ICT Support Assistant** is a band 6 position in SPC’s 2026 salary scale, with a commencing taxable salary range of FJD 1,987-2,483 per month, plus local staff benefits. An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews.

**Recruitment principles** –SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent and non-discriminatory. SPC is an **equal-opportunity employer**, and is committed to cultural and gender diversity, including bilingualism, and will seek to attract and appoint candidates who respect these values. Due attention is given to gender equity and the maintenance of strong representation from Pacific Island professionals. If two interviewed candidates are ranked equal by the selection panel, preference will be given to the **Pacific Islander**.

Applicants will be assured of complete confidentiality in line with SPC’s Privacy Policy.