Case Coordination Supervisor

**Job Overview:** The Case Coordination Supervisor manages staff providing direct client services within the Case Coordination Program. The Casework Supervisor plans and implements programming, coordinates service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. This position is based in Phoenix, AZ, with regular onsite presence within the office.

**Major Responsibilities:**

**Core Service Delivery**

- Guide the implementation of the Case Coordination program and ensure all services are completed in a timely manner. Support staff in monitoring client progress, evaluating effectiveness of the care plan and making adjustments as needed. Advocate for client needs and facilitate access to appropriate resources and services. These resources and services may include employability and employment security services, family stability support, housing stability support, urgent healthcare services, legal services, and other public benefits and services for which clients are eligible.
- Assign cases to caseworkers and ensure enrollment into the program within two business days.
- Collaborate with other departments to encourage timely internal and external referrals.

**Partnership Building**

- Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.

**Documentation, Reporting and Contract Compliance**

- Ensure that case file documentation is maintained in compliance with contract requirements.
- Guide the timely implementation of program updates as needed.
- Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
- Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

**Staff Supervision and Other Responsibilities**

- Cultivate a respectful, supportive, and inclusive environment for team members and clients.
- Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
- Provide daily oversight of active caseload, maintaining close communication with staff regarding challenging cases.
- Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
- Represent IRC in public, professional, and governmental forums as needed.
- Other duties as assigned.

**Job Requirements:**

**Education:**

- Bachelor’s degree required, preferably in social work or related field

**Work Experience:**

- Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
- Experience supervising, supporting, and training staff strongly preferred
- Experience in program management and responsibility for budget management preferred

**Demonstrated Skills and Competencies:**

- Proficiency in Microsoft Office applications
- Ability to prioritize and manage time effectively
- Demonstrated ability to work effectively as a team member in a multi-cultural environment
- Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus
- Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

**Working Environment:**

- A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.

**Compensation:** (Pay Rate: $63,296.10).Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

**Commitment to Diversity and Inclusivity:** IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

**Equal Opportunity Employer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**US Benefits:** We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $133 per month, dental starting at $7 per mon