Application Manager – Insights-2-Action Project

## **MSF Eastern Africa is looking for an Application Manager – Insights-2-Action Project**

*Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.*

*Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.*

*For this position, contact level with patients and children is categorized as **Low** risk and will be monitored with this in regard.*

## ***Introduction***

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

## ***About MSF Eastern Africa***

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

## ***Rationale/Objective for Position***

This position is hosted at MSF Eastern Africa office in Nairobi, in support of the OCG-led Insights-to-Action (I2A) project.

Insights-to-Action (I2A) addresses a long-standing operational challenge: ensuring that recommendations issued by technical experts to country and project teams are systematically captured, prioritized, actioned, and tracked through to outcome. Following the Incubator Phase 1 stress-testing of a Jira-based Minimum Viable Product (MVP) with eSwatini, South Sudan and other early adopters, the project enters a second incubator phase (May 2026 – June 2027) with three concurrent objectives:

- Implement the existing Jira-based MVP in three to five OCG countries (one per Cell) for HQ-to-Country recommendations;
- Extend the MVP to support Coordination-to-Project workflows, with appropriate access segregation;
- Design and test functional prototypes for other operational directorates users to assess shared-platform feasibility ahead of a potential 2027 large-scale rollout.

The Application Manager – I2A is responsible for the configuration, maintenance, evolution, and end-user support of the I2A platform (Atlassian Jira, Power BI dashboards, SharePoint pages and supporting low-code components) across these implementations. Working closely with the I2A Project Manager and with Medical, Logistics, Operations, and IT counterparts in OCG (and possibly other operational directorates), the role ensures the platform is operationally ready, properly documented, and adopted by Country Teams, Cells, Advisors, IMS pre-departure cohorts, and HQ users (L&D specialists, Internal Auditors, Patient Safety Incidents referent, etc.). The role also contributes to the technical decisions that will inform whether and how I2A transitions into a large-scale or business-as-usual solution from 2027.

This position reports **hierarchically** and **functionally** to the ***I2A Project Manager***.

## ***Tasks & Responsibilities***

- Are you skilled at managing Atlassian products?
- Can you analyze user-reported issues, propose effective solutions, and automate processes to optimize workflows?
- Can you lead the delivery of Jira Atlassian spaces rollouts, ensuring functional coverage, and timely completion?
- Do you thrive in coordinating communication and collaboration across stakeholders, across departments and enjoy working as part of a team?
- Are you capable of defining deployment plans, allocating resources, supervising efforts, and ensuring compliance with standards?
- Can you produce clear documentation and reports to ensure traceability and drive informed decision-making?

**Application Lifecycle Management**

- Manage the I2A platform (Jira-based MVP, Power BI dashboards, development of country specific SharePoint portals, supporting low-code components) through its lifecycle for the duration of the incubator phase, ensuring availability, performance, and quality.
- Configure and adapt Jira projects, workflows, custom fields, permissions, and access segregation rules across the three operational scopes: HQ-to-Country (OCG), Coordinatio