grant

Emotional power in cyberspace: How does employees' use of social media influence their experiences of emotional labour and positions of power within t

Organization UKRILocation United Kingdom
UKRIUK ResearchGrantActive
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The service industry, which includes sectors from retail to hospitality, is vital to the UK economy and accounted for 81% of the UK's total economic output in 2023 (Brien 2024). Retail is the biggest employer of the working youth. In the UK, one in eight retail employees are between the ages of 16-24, a Generation Z demographic (ONS 2023). Service…

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Emotional power in cyberspace: How does employees' use of social media influence their experiences of emotional labour a | Dev Procure